Help

How can I contact you?

Company Name	Fergus Affiliates, LLC DBA ElderStore®
Address	6820 Meadowridge Court, Suite A-9 Alpharetta, Georgia 30005 United States
Phone	(770) 844-2104
Toll-Free Phone	1-888-833-8875
Fax	(770) 844-2153
URL	http://www.elderstore.com
Email	customerservice@elderstore.com
Business Hours	Monday - Friday 9:00AM - 5:00PM Eastern Standard Time.

When can I expect my order?

ElderStore® ships daily, Monday through Friday. If your order is received early enough it will generally ship that day; if not, it will ship the next day. Orders received on Friday afternoon will ship on Monday.

Some orders may be shipped directly from the manufacturer or distributor. In such cases it is difficult to promise a ship date, however, most (but not all) also ship same day or next day.

If your order is shipped from our warehouse and you have included a valid e-mail address, you will get shipping and tracking information if you choose FedEx as your shipping carrier. If you choose the US Postal Service you will receive shipping notification but the tracking is not as documented as FedEx. You can also track your order through "Your Account" here in this website. It will show when your order is "in process," shipped, or other possible scenarios. We will attempt to keep you as informed as possible.

We have more difficulty obtaining and passing along shipping and tracking information if the item is shipped from a distributor but we do our best.

If you have an urgent need for an item please let us know and we will try our very best to accommodate your situation.

Can I make special requests?

Absolutely! Either write directions on your order when it gives you the opportunity to write comments. Or call us at 888-833-8875 giving us directions for your order, either before you place the order or very soon afterwards.

What are ElderStore®'s payment options?

We accept American Express, Visa, Master Card and Discover cards. PayPal seems to be a popular option for many customers and it is included on our payment option page.

We also accept money orders and checks. You can complete your order on-line indicating by checking the appropriate box that you are sending a check or money order. We will hold your order until your check or money order arrives and send it out promptly thereafter. Checks will be held until they clear.

We also accept Purchase Orders from qualified organizations and institutions.

How do I return an item I purchased?

Please select "Return Requests" from the Customer Service menu. You can fill out the form online and submit it from there. Remember, returning items must be returned within 30 days of your receipt of the order.

A sample of our customers' responses

My order (xxxx) arrived in this afternoon's mail.

It is exactly what I wanted. It is well made and fairly priced. I can anticipate many years of useful service.

ElderStore handled my order with precision and promptness. It was a pleasure doing business with you. Should further needs arise (and at my age, that's almost a certainty!), I will look forward to contacting the ElderStore again.

Thank you.

Andrew

Warner Robins, GA

Hi.

My name is Susan and awhile back I had sent an email to the Elder Store asking if you would .... As I am on disability,...it would have been better for me financially....... Isn't that wonderful? It makes me feel very blessed to know there are people out there like that.........

I wanted to let you know how everything ended up. And believe me, I will sing the ElderStore .praises whenever I can do so!

Thank you again.
Leslie

I received the .... yesterday. I can’t thank you enough. I appreciate your care and prompt reply.

Again, thank you very much.
Anthony