Contact Us

ElderStore's Business hours are M-F, 9am through 4pm Central Standard Time.

 

For questions about Elderstore please email us at support@elderstore.com

 

ElderStore® was started in the spring of 2001.  ElderStore® was created because of the needs of the owner's parents and other elderly relatives.  We can relate and empathize with many of our customers as they go through the process of caring for their parents or other loved ones and wanting to provide anything that will be of help. 

Our aim is to offer products that help retain independence and dignity.  Anything that can aid someone to be able to "do it themselves" is what we attempting to achieve with our product selection.

The response we have received from our customers has been tremendous and heart warming.  Towards this end, we employ people who take pride in filling orders quickly and accurately.  At time mistakes do happen and when they do we try to correct the error quickly, politely and with our apologies.

 


Dear Elderstore, Thank you so much for your time! Not every company would assist once it goes to the manufacturer - especially not assist in such a kind and prompt manner. Having ordered from another medical supply company in the past, the experience was quite the contrary. Thanks again! Sincerely, MP

 

I want to thank Elderstore for the attention and caring shown to my order (ELDxxxxx) and my individual needs..Keep up the good work! And keep good folks like Janette on the Elderstore team. Thanks, AEJ


ElderStore Policies:

  • No Telephone or Voice Mail Menus - Talk to a real person between 10:00 am and 4:00 pm Central Standard Time, Monday through Friday. However, if all lines are busy, please leave a voicemail message and someone will return your call within 24 hours. 

  • Our orders are processed and shipped quickly;  usually within 24 hours. If an item is on backorder, you will be notified of the status.

  • We NEVER rent, sell, or give away any of your personal information including e-mail addresses. 

Secure Online Shopping & Encryption


ElderStore® only accepts orders from browsers which communicate through Secure Socket Layer (SSL) encryption technology.  We do not store or keep credit card numbers.

 

SSL technology provides a secure environment for up to 128-bit key length encryption when transmitting your information.  All credit card numbers are encrypted when the order is placed using 128 bit encryption. 

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